Orders FAQ

How do I make a payment on my order?

To make a payment, please log into the website with the account used to make the order and click the "My Account" link on the right side of the site header at the top of the page.

I placed my order with incorrect credit card information. Should I reenter my order?

After 3 failed charge attempts our fraud detection software will lock you out for a period of up to 1 hour. After a suitable time, you can log back into our site and complete your transaction using the correct card information. Your chosen items may still be in your cart.

It doesn't go anywhere when I click "Place Order".

Several things could have happened. Below are some things to check.

1. It can take some time for the security to run its checks, sometimes your browser may be time out before this has been completed. After you hit the continue button the computer will process for some time, then bring you back to where you were before you input the information with a success message at the top of the page. if this is happening, usually trying again immediately will work, but you might need to wait a few minutes in rare cases.
2. Look for error messages. There may be a red or grey message box.
3. Make sure the "Agree to Terms" check box at the bottom of your order is checked.
4. Make sure all of the address information is correct including the country.

I did not receive an order confirmation email. What should I do?

Several things could have happened. Below are some things to check.

1. Check your order history and make sure the order was processed.
2. Make sure there are no mistakes in your email address under "My Account"
3. Check your Junk email folder.
4. Contact us to help correct the issue.

I placed an order and received multiple order confirmations or I believe I accidentally made multiple orders. How do I correct this?

First, check your order history and verify that multiple orders are registered on the site. If there are multiple orders, select the extra order and request a cancellation of that order. If the website shows only one order then your card should only be charged once. If you have any trouble or are still concerned there may be an issue, please contact us.

How can see my order history?

To check your order history, please log into the website with the account used to make the order and click the "My Account" link on the right side of the site header at the top of the page. On the right side of the page, you will see your recent orders. To see all orders you have placed click "View All" in the upper-right corner of the box. You can view all of the details by clicking on the order in the 'Recent Orders" box, or by clicking on "Details" on the "Order History" page.

What is the refund, credit, or transfer policy?

Our system does not currently support account credits, therefore, we provide full refunds and allow transfers to other clinics at any time prior to the clinic. If you would like to request a refund or transfer, please see the "How do I cancel my order or transfer to another clinic?" question for details.

How do I cancel my order or transfer to another clinic?

Follow the directions on how to view your order history and open the order details. On the bottom of that page, there should be a "Request Cancellation/Transfer" button that will walk you through the process.

Will I be reminded of my clinic before the clinic starts?

As a courtesy, our website will automatically send a reminder email the Monday before the clinic starts. We highly suggest you add the clinic to your calendar when you place the order and get the initial confirmation email. Occasionally, these emails are not received due to email address, server, or SPAM issues.

Will I be notified if my clinic has any changes?

We will update the clinic on our website and send an email out to everyone who has signed up for a clinic that has any changes to date, time, location, or special notes such as construction concerns that are brought to our attention. However, due to common issues with email delivery, such as junk mail filtering, errors in email addresses, etc. We recommend that you check the clinic information on our website prior to attending the clinic to ensure you have the most accurate information.